FAQ

I purchased an item from you but I'd like to exchange it for a different one. Can I do that?

Yes, however shipping costs to return and receive the new item will be at your own expense and if the item you are wanting to exchange it for is more expensive/cheaper we will adjust your invoice accordingly.

When will I receive my order?

Orders will be processed within 1-3 business days and delivery can take between 10-14 days depending on which warehouse your items are coming from however due to Australia-wide shortage of drivers, it can be up to 21 days.

Do you offer exchanges/refunds?

We certainly do, depending on the reason behind it. If it is faulty we offer an exchange or a refund.

I checked my tracking and it hasn't updated since it was posted (eg. a few days ago). What is happening with it?

Once it has been posted we aren't liable for the whereabouts of your parcel. It is property of Australia post or the courier used. We would advise you to wait a few more days and if still no update please lodge an enquiry with Australia post or the courier company.

I received my order but not all items were in it, when will i receive the rest?

The rest of your order is probably on the way already but please email us and we will be able to chase it up for you. It is possible that your items are coming from different suppliers hence the multiple packages.